Physio FAQ’s

Physio FAQ’s

What to expect

Physiotherapists need to discuss the history of your condition, they are thorough and carry out a comprehensive assessment asking you the questions that they need to formulate a plan of what needs assessing physically.

When they examine you they often need you to remove clothing so they can see areas of the body more clearly.  A pair of shorts can be useful to make you feel more comfortable and allow you to move about without restriction during the assessment.

The physiotherapist will then do a hands on assessment, discuss the findings with you and then agree a treatment plan together.  Treatment will be started and an exercise programme, if appropriate, for you to do at home will be demonstrated .

This usually takes 45-60 minutes.

What to wear

Please be aware that we will need a clear view of your symptomatic area.  If you are female and have neck pain we need to see your thoracic spine so a normal bra is preferred over a sports bra which covers this area.

What to bring

It would also be useful to bring any test results you may have and a list of your current medication.

If you need glasses to read please bring them with you as there is a short questionnaire to complete on arrival.

Do we need a referral to attend?

No, you can attend for a physiotherapy assessment if you feel you have a problem we can help with.  If your GP or Consultant has requested physiotherapy we would be happy to provide that service for you, please bring a copy of the referral if you have one.

Do you treat children?

Yes but only over the age of 16.  16-18 year olds will need a parent or guardian in the same room for the physiotherapy assessment and treatment. They may need to undress in front of the physiotherapist and parent or guardian for the purpose of treatment.  Shorts and a bra or thin strapped vest (no sports bra) will be fine to wear.

Is there car parking?

Yes there is free off street parking at both clinics.

Post treatment warning?

Physiotherapy is generally considered a very safe form of treatment. Sometimes after physiotherapy treatment, that could include soft tissue massage, manual therapy and a home exercise program, you may feel some side affects such as but not limited too, a temporary increase in your discomfort, a new discomfort, tiredness and or a headache.  Not everyone experiences post treatment side affects but if you do they generally last a few days. After which the benefits of the treatment will become more apparent. If you are concerned about any post treatment side affects please contact your physiotherapist for advice. 

What if I need to cancel?

We understand that life gets busy and sometimes things get in the way needing you to change your appointment.  Please contact us as soon as you realise you are going to be unable to attend, either via leaving a message on the phone or an email so we are able to use your appointment for another client.

“If you give us less than 24 hours’ notice and we are unable to allocate your appointment to another patient, you may be charged for your missed appointment.”

Total Care Physio, the Physiotherapists for Norwich & South Norfolk contact details:

South Norfolk Clinic
School Lane
NR14 6SL

01508 548535 or
07976 009524

Norwich Clinic
14 Jordan Close

07786 515646

More helpful information:




Total Care Physio are accredited to these professional bodies